Plant, warehouse, office, remote reps — each added a phone system when it was needed and none of them talk to each other. Cloud10 puts the whole operation on one platform and puts an AI agent in front of it.
It rarely shows up as a phone problem. It shows up as a customer-service problem.
A customer calls the main number about an order that lives in a different building, gets transferred, gets dropped, calls back, explains it all again.
What Cloud10 doesOne platform across every location, so a transfer is an internal extension rather than an external call that can fail — and the AI agent routes on intent, not on a menu the caller has to decode.High volume, low complexity, and every one of them takes somebody away from work that only they can do.
What Cloud10 doesAn AI voice agent answers routine enquiries from your own content around the clock, escalating anything it should not handle.Half the people who need to be reachable aren't sitting at a desk, and hardware for each of them is its own capital line.
What Cloud10 doesBrowser-native and mobile-native, so office, plant, remote and in-vehicle staff are all on the same system — no VPN and no extra firewall hardware.For a distributor, the value of a customer is an account, not an order. Set it accordingly.
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Technology should make your business more human — not make your technology company impossible to reach.
AI may answer your customers' calls. Real people answer yours.
It's a migration, and it's normally done site by site rather than all at once. The platform is cloud-based, so bringing a site on is a configuration job, not a hardware project.
Yes. And once you're on the platform, adding seats, sites and features happens from the portal — no forklift upgrades and no number churn as you grow.
That's most of the point. It's browser-native and mobile-native, with no VPN and no session border controller, so the plant floor, a rep's phone and the office are one system.
The Wildix platform carries CRM integration and searchable conversation history. What's practical depends on what you run — that's part of what the analysis call is for.
Wildix-certified Cloud10 technicians, based in Syracuse, who designed and installed your setup. 315.314.8776.
Fifteen minutes to map what you're running now, where calls are being lost between locations, and what consolidating would actually involve.