Someone shopping for coverage calls three agencies. The one that answers gets the conversation. Cloud10 makes sure that's you — at 9 PM, during renewal season, and while every producer is already on a call.
Nobody leaves a voicemail asking for a quote. They call the next agency.
People compare insurance in the evening and at weekends — precisely when an agency is closed and a national carrier's app is not.
What Cloud10 doesAn AI voice agent answers 24/7, qualifies the enquiry, captures the details and books the callback, so Monday starts with a lead rather than a dial tone.A client who has just had an accident is not in the mood for a phone menu, and they will remember how that call went for the life of the policy.
What Cloud10 doesImmediate answer, context captured, and routing straight to a person for anything that needs one — with a summary and sentiment score so you can see how it went.For six weeks the phones don't stop, and the service calls crowd out the new business calls that pay for next year.
What Cloud10 doesNever-busy queues plus automated handling of routine service questions, so producers keep the conversations that are actually sales.Set the customer value to the lifetime value of a policy, not the first premium — that's the number a missed call actually costs you.
Trusted by Central New York businesses for 30+ years
Technology should make your business more human — not make your technology company impossible to reach.
AI may answer your customers' calls. Real people answer yours.
Yes — it gathers what you tell it to gather (line of business, current carrier, renewal date, whatever qualifies a lead for you) and hands over a summary rather than a name and a number.
Same system. The website assistant answers questions, qualifies leads and books appointments, then hands off live to a producer when a person is needed.
Call recording and voicemail transcription on the Wildix platform meet GDPR and HIPAA obligations out of the box, on a browser-native, end-to-end encrypted platform.
That's the ordinary case. One cloud platform covers office, remote and mobile staff, and adding people doesn't mean adding hardware.
Fifteen minutes on a call, using your own volume numbers. If the arithmetic doesn't work we'll say so.
A 15-minute communications analysis: when your calls arrive, how many go unanswered, and what a captured quote request is worth against what it costs to capture it.