Appointment changes, directions, opening hours, insurance questions — the calls that fill a practice's day are mostly the calls that don't need a clinician. Cloud10 hands those to an AI agent and gives your staff back the ones that do.
Handling them well is a staffing problem. Handling them automatically is a systems problem.
Everybody calls when the practice opens. Two staff, six lines, and a waiting room that also needs attention.
What Cloud10 doesNever-busy queues hold callers properly instead of giving them an engaged tone, while the AI agent resolves the routine ones outright.Hours, directions, parking, whether you take a given plan, when a prescription was sent — answered dozens of times a day by people who trained for something else.
What Cloud10 doesAn AI voice agent answers from your own content and books, reschedules or cancels appointments. Anything clinical routes straight to a person.Call recording and voicemail are useful right up until somebody asks how they're stored and who can reach them.
What Cloud10 doesCall recording and voicemail transcription that meets HIPAA and GDPR obligations out of the box, on a browser-native platform encrypted end to end — no VPN, no session border controller.A missed new-patient call is worth considerably more than a missed reschedule. Set the value to what a patient is actually worth to you.
Trusted by Central New York businesses for 30+ years
Technology should make your business more human — not make your technology company impossible to reach.
AI may answer your customers' calls. Real people answer yours.
Call recording and voicemail transcription on the Wildix platform meet HIPAA and GDPR obligations out of the box, and the platform is browser-native and encrypted end to end — no VPN and no session border controller to secure separately. We'll walk your compliance lead through the specifics on the analysis call.
No. The agent is scoped to the administrative work — scheduling, hours, directions, general practice information. Anything clinical is routed to a person, and you set where that line sits.
Yes. Booking, rescheduling and cancellation are the highest-volume calls in most practices, and they're the ones an agent handles best.
They ask for a person and they get one, with the context already gathered so they aren't starting over. The point is to shorten the queue for the people who need your staff, not to keep them away from it.
No. Plenty of practices start with after-hours coverage only, see what it catches, and expand from there.
We look at when your calls arrive, how many go unanswered, and which of them never needed a person at all. No demo deck, and you keep the analysis whether or not you do anything with it.